“OCTO IT” ALWAYS HELPS

If there is any problem with your PC, nothing is more important than a reliable and qualified solution. OCTO IT supports you at any time and we help if it’s necessary.

We offer our customers several ways to communicate with us.

Service Hotline
Hotline: 01805 212723
14ct/min for calls via fixed line, pricing for calls via cellular may vary
Service Support
support@octo-it.de
Describe your problem by email and we will respond immediately
Video Chat
Video Chat
Like our support staff is right next to you

THIS IS WHAT YOU CAN EXPECT FROM US

 

 

  • For resellers we grant a pre-exchange of defective components.
  • We ship the new components before we receive the defective ones to fasten up the repair process. 
  • Components in stock will be shipped on the same day.
  • Alternative components can be offered if needed.
  • Just send us the defective part after the repair of the machine. That’s how to save time and the repair process of your 
  •  We help out with advanced phone support 
  • If you want to buy a system, just ask us for optional service packages.
  • Within 100km we offer an optional integration support.
  • If needed, we will help you with our on-site service.

OUR ONLINE RMA SYSTEM (24/7)

  • Pre-exchange application
  • Warranty application
  • System BOM (bill of materials) and serials
  • Online ordering system
  • and many more….. 

 

General Terms of Service